Refund policy

Return & Refund Policy

At Aizel Abaya, we want you to be happy with your purchase. Please read the following policy carefully before placing an order.

1. Returns

Eligible products may be returned within 7 days of delivery.

To qualify for a return:

The return request must be raised within 7 days of delivery.
The product must be unused, unworn and in its original condition.
The product must have all original tags, packaging and accessories, where applicable.
The product must not have been washed, altered, damaged, stained, perfumed or otherwise used.
Products returned without the required original packaging or tags may be rejected.

We recommend checking the product and fit as soon as you receive your order.

2. Items Not Eligible for Return

The following items are not eligible for standard returns:

Customised or made-to-order abayas.
Products that have been worn, washed, altered or damaged after delivery.
Products with missing tags or packaging.
Products showing stains, makeup marks, perfume, odour or other signs of use.
Products returned after the 7-day return window.
Any product specifically identified as non-returnable on its product page.

For hygiene and product-quality reasons, used products cannot be accepted for return.

3. How to Request a Return

To request a return, contact us within 7 days of delivery.

Please provide:

Order number
Customer name
Phone number or email used for the order
Reason for the return
Photos or videos of the product when requested by our support team

Our team will review the request and confirm whether the return is eligible.

Do not send a product back before receiving return instructions from Aizel Abaya.

4. Return Shipping

For eligible returns, the applicable return shipping instructions and charges will be communicated by our support team after reviewing the request.

Customers may be responsible for return shipping costs where the return is due to a change of mind, size preference or other customer-related reason.

If the product received is damaged, defective or incorrect, please contact us as soon as possible with clear photos or videos. We will review the issue and provide the appropriate resolution.

5. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive:

A damaged product
A defective product
The wrong product
A significantly incorrect product

After verification, Aizel Abaya may provide an appropriate resolution, which may include a replacement, return, exchange or refund depending on the circumstances.

6. Refunds

A return does not automatically mean that a refund will be issued.

Once an eligible returned product is received and inspected, we will determine the appropriate resolution according to the circumstances and this policy.

Refunds are generally considered for approved cases involving damaged, defective or incorrect products, subject to verification.

Where a refund is approved, the refund will be processed through the applicable payment method and may take additional time to reflect in the customer's account depending on the payment provider or bank.

7. Exchanges

Where applicable, eligible products may be exchanged within 7 days of delivery, subject to product availability and the conditions stated in this policy.

Exchange requests are subject to inspection and approval.

If the requested replacement product is unavailable, our support team will provide the available options.

8. Custom and Made-to-Order Products

Customised and made-to-order abayas are produced according to the customer's requirements.

Because these products are specifically prepared for an individual order, they are not eligible for standard returns, exchanges or refunds for change of mind, fit preference or design preference.

However, if a custom product arrives damaged, defective or materially different from the confirmed specifications, please contact us so that the issue can be reviewed.

9. Sale Products

Sale products remain subject to the return conditions stated on the relevant product page.

A product being on sale does not automatically make it non-returnable unless the product page or checkout specifically states otherwise.

10. Order Cancellations

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure will apply.

11. International Orders

Aizel Abaya ships to selected international markets.

For international orders, return availability, return shipping arrangements, customs charges and other applicable conditions may vary depending on the destination.

Customers placing international orders should review the applicable shipping and return information before completing checkout.

12. Contact Us

For return, refund or exchange assistance:

Email: support@aizelabaya.com
WhatsApp: +91 84839 49326

Please include your order number in your message so our team can assist you faster.

Aizel Abaya reserves the right to reject a return that does not meet the conditions of this policy.