Refund policy
Exchange & Return Policy
At Aizel Abaya, we want you to love what you order. If something isn't right, here's how we help:
Exchanges
- We accept exchange requests within 7 days of delivery.
- Items must be unused, unwashed, and returned with original tags and packaging intact.
- To start an exchange, contact us at aizelabaya8483@gmail.com or +91 84839 49326 with your order number and photos of the item.
Refunds
- If the item you received is damaged, defective, or different from what you ordered, we offer a full refund or replacement — your choice.
- Refunds for prepaid orders are issued to the original payment method within 5–7 business days of us receiving the returned item.
- For Cash on Delivery (COD) orders, refunds are processed via bank transfer or UPI.
- Items purchased on sale/clearance are eligible for exchange only, not refund, unless defective.
Non-Returnable Items
- Customised or made-to-order abayas.
- Items returned without original tags or in used/washed condition.
Questions about a specific order? Reach out any time at aizelabaya8483@gmail.com.