FAQ

Abaya Questions & Answers

Find answers about buying abayas online, including COD, delivery, returns, sizing and abaya care.

Is Cash on Delivery (COD) available?

Yes, COD is available on eligible orders across India. A nominal handling fee may apply and will be shown at checkout.

How long does delivery take?

Orders are generally dispatched within 1–2 business days. Delivery usually takes 3–5 business days in metro cities and 5–8 business days elsewhere in India. International delivery times vary by destination and courier.

Can I return an item?

Eligible unworn products can be returned within 7 days of delivery. Refund eligibility and any applicable return conditions are set out in the Returns Policy.

How do I know what size to order?

Most current Aizel abayas are designed as one-size or free-size garments. Check the individual product page and our Size Guide before ordering. If you are unsure, contact us on WhatsApp for help.

How should I care for my abaya?

We recommend gentle hand wash or a delicate machine cycle in cold water, mild detergent, and air-drying in shade. Iron on low heat, avoiding direct contact with embroidery and embellishments.

Will the colour match exactly what I see in photos?

We photograph our products carefully, but colour may appear slightly different depending on lighting, screen settings and your device.

How do I track my order?

Once your order is shipped, tracking details are shared by email or SMS. If you need help, contact support@aizelabaya.com or WhatsApp +91 84839 49326.

Do you ship outside India?

Yes. Aizel currently has active international markets including the United States, UAE, Saudi Arabia, United Kingdom, Canada and Australia. Shipping availability and charges depend on destination and are shown at checkout.